Tableau Help

As of October 14, 2025, Data Cloud has been rebranded to Data 360. During this transition, you may see references to Data Cloud in our application and documentation. While the name is new, the functionality and content remains unchanged.

Note: Starting October 2025, AI in Tableau no longer consumes Einstein Request credits for AI usage. Other services, such as Data 360 services, can still consume other types of credits. For more information, see Einstein Request & Flex Credit Rate Card Updates FAQ(Link opens in a new window) and Billing Considerations for Audit and Feedback(Link opens in a new window).

AI in Tableau is powered by Einstein Generative AI. To take full advantage of generative AI in Tableau and to get access to the Einstein Trust Layer, there are several steps you’ll complete in both your Salesforce org and in your Tableau Cloud site.

During your Salesforce org setup, you can turn on Einstein data collection and Storage (also known as Audit Trail) to store your Einstein generative AI audit and feedback data in Data 360. This optional feature lets you track the usage of generative AI in your Tableau sites and Salesforce org. If you turn on this feature, it consumes Data 360 credits. The type and amount of credits consumed depends on the license your organization purchased.

Data 360 credits

Credits for Data 360 are not directly consumed by using AI in Tableau features. Instead these credits are consumed by the Einstein Trust Layer, that AI in Tableau is built on top of, through a generative AI audit data feature (also known as Audit Trail).

Audit Trail lets your information security teams monitor the Einstein Trust Layer features, including pattern-based data masking and toxicity detection. This feature uses Data 360 credits (allocated during the purchase of AI in Tableau), for ingestion, storage, and processing AI usage data.

Audit trail helps maintain the safety and accuracy of the generated AI responses. It stores the prompt and response for every LLM API call along with other audit data for a maximum of 30 days in your Salesforce Data 360 instance. For more information about the types of data collected by the generative AI Audit and feedback feature, see Generative AI Audit and Feedback Data(Link opens in a new window) in Salesforce Help.

Data Services credits are consumed when Audit trail ingests data during an LLM API call. 1 LLM API call ingests 24 rows of Audit Trail data into Data 360 and uses the Batch Data Pipeline usage type.

Note: Data 360 Credit consumption also comes from a pool of allotted credits. If you generate an Einstein Generative AI Audit and Feedback Data report, for example, it uses the Data Queries usage type and consumes Data 360 credits. If you have other Salesforce Cloud features that consume Data 360 credits, then this can also impact the available credits in your pool. For more information, see Data Cloud Billable Usage Types(Link opens in a new window) and Access Einstein Generative AI Audit and Feedback Data Reports and Dashboards(Link opens in a new window) in Salesforce Help.

To estimate the number of Data 360 credits, see Data Cloud Multiplers(Link opens in a new window). For more information about usage types for audit and feedback, see Billing Considerations for Audit and Feedback(Link opens in a new window) in Salesforce Help.

You can also use Tableau to query Data 360 and build visualizations about your AI audit and feedback data. For more information, see View Credit Consumption.

Billing considerations for AI in Tableau

Note: If you’re looking for details about AI usage in Tableau Next, see Billing Considerations for Tableau Next(Link opens in a new window) in the Salesforce Help Center.

AI in Tableau uses the following consumption usage types. To help you keep track of your usage, you can use Digital Wallet, a free account management tool in Salesforce Data 360 that offers near real-time consumption data for enabled products.

You can see the total number of Data 360 credits consumed as well as your remaining balance. You may also still see a balance for Einstein Requests in your Digital Wallet. However, Einstein Requests will no longer be consumed by AI in Tableau features effective October 2025.

Digital Wallet also offers pre-built dashboards showing the number of users, number of requests, and other details. You can also connect to the Digital Wallet tables in Data 360 from Tableau and build visualizations for your consumption data. For more information, see View Credit Consumption.

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