Troubleshoot Trusted Authentication

This section includes some common issues and errors you might encounter when you're configuring trusted authentication.

A common source for trusted authentication errors are misconfiguration with a proxy server or load balancer. If your Tableau Server operates behind a reverse proxy server or a load balancer, see Configure Tableau Server to work with a reverse proxy server and/or load balancer and Add a Load Balancer.

Trusted authentication information is written to ProgramData\Tableau\Tableau Server\data\tabsvc\logs\vizqlserver\vizql-*.log.

To increase the logging level from info to debug, run the following commands:

tsm configuration set -k vizqlserver.trustedticket.log_level -v debug
tsm pending-changes apply

To test your trusted authentication deployment, see Test Trusted Authentication.

See also

For more troubleshooting information for specific errors, see the following topics accessible from the Other articles in this section below:

Request for ticket by web server

  • Ticket Value of -1 Returned from Tableau Server
  • HTTP 401 - Not Authorised
  • HTTP 404 - File Not Found
  • Invalid User (SharePoint or C#)

Viewer redeeming ticket

  • Attempting to Redeem the Ticket from the Wrong IP Address
  • Cookie Restriction Error

Navigating between several embedded views

  • An error occurred communicating with the server (403)
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