Deactivate Product Key

There are some scenarios where you must deactivate a product key:

  • Changing a hardware configuration
  • Changing product keys
  • Moving a product key to a new installation

Note: With the Server ATR licensing model, it is not possible to deactivate a product key using the TSM web interface or CLI. Instead, you must use atrdiag(Link opens in a new window) to manage product keys. For more information, see Activate Tableau Server Using the Authorization-To-Run (ATR) Service(Link opens in a new window).

Before you begin

Verify that you are removing the correct product key(s). You can view license details by running tsm licenses list in the CLI.

  1. Open TSM in a browser:

    https://<tsm-computer-name>:8850
  2. Click Configuration and Licensing .

  3. Select the product key that you want to deactivate, and then click Deactivate License.

  4. After the key is deactivated, restart Tableau Server.

  1. Open a command prompt as administrator on the initial node (the node where TSM is installed).

  2. Run the following commands:

    tsm licenses deactivate --license-key <product-key>

    tsm pending-changes apply

    tsm restart

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