Manage Your Account Settings

In Tableau Server and Tableau Online, your Account Settings page lets you manage your credentials, email settings, and user interface options in one central place.

Go to your Account Settings page

At the top of a page, click your profile image or initials, and then select My Account Settings.

To change your profile image, click the current image or initials on your account settings page.

Manage your credentials and passwords

When you access a workbook or data source that has a live connection to data and requires you to sign in, Tableau offers to save your password for you. If you accept, it stores your credentials in a cookie or an access token, depending on the data type. You can remove these credentials if you no longer use the data, or you have exceeded the maximum number of saved credentials and want to make room for a new one.

Under Saved Credentials, do either of the following:

  • Select the Delete link next to an individual access token.

  • Select Clear All Saved Credentials.

When you clear all credentials, the following items are removed from your user account:

  • Passwords you used to access published data sources or workbooks that connect to them.

  • Access tokens for OAuth data connections, such as to Google or Salesforce.com data.

    Caution:  Removing an access token is effectively like “changing the locks.” If the token is stored with workbooks or data sources you published, deleting the token also removes access to the data from those workbooks and data sources. If the token is embedded in an extract connection, and the extract is refreshed on a schedule, the refreshes will not be able to complete until you embed the new credentials or access token into the connection.

Remove connected clients

The first time you sign in to Tableau Server or Tableau Online from a Tableau client like Tableau Desktop or Tableau Mobile, a secure token is created is stored in your account. This token allows you to access the site directly, without having to sign in.

You can delete a connected client (token) if you no longer use it, or if you want to add a new client but get an error that says you're already using the maximum number of connected clients. After you remove a connected client from your account, you will need to provide your credentials the next time you access Tableau Server or Tableau Online from that client.

  • In the Connected clients section, next to the client you want to remove, select Delete.

Change subscription settings

  1. Under Subscription time zone, select the time zone for schedules you create.
  2. To modify subscriptions, click Subscriptions at the top of the page, and then select a workbook or view.

  3. From the Actions drop-down menu, select Change Schedule, Change Subject, Change Empty View Mode, or Unsubscribe.

    (The empty-view option sends subscription emails only when data exists in a view. It’s a good choice for high-priority alerts.)

Change your start page

To change the start page that appears when you sign in, navigate to the page you want, click your name in the upper right area of the page, and then click Make This My Start Page. Updates to your start page take effect the next time the page loads completely, or after you sign out, and then sign in again.

To return to the default start page, click your user name, and then click My Account Settings. In the start page section, click Reset to Default. (The URL for your current start page is displayed here too; click the link to go to the page.)

Change language and locale

The Language setting determines the language you see for user interface options. Locale affects views, such as how numbers are formatted, or which currency is used.

Change the Language and Locale, and then click Save Changes. The language and locale update immediately.

If you use Tableau Server and want to select a language that isn't currently supported, contact your administrator.

Enable or disable extract refresh failure emails

If you own published data sources that contain extracts on a refresh schedule, you can receive email notification when the scheduled refresh does not complete successfully.

  • Under Refresh Failure Notification, select the Send email when extract refreshes fail check box to opt in, or clear it to opt out.

The email contains the following information:

  • Extract or workbook name.

  • The last successful refresh time.

  • The number of consecutive times the refresh has failed.

    After five consecutive failures, refreshes are suspended until you take an action to resolve the cause of the failure.

  • A suggested action to take to address the cause of the failure—such as updating embedded credentials or a path to the original data file—and a link to the server to take the action.

Change your display name, password, or email address for Tableau Server

Change your display name

If the server is configured to use the internal user management system (Local Authentication) instead of Active Directory, you can change your display name. Select the display name text and enter the new display name, and then click Save Changes.

Change your password

If the server is configured to use the internal user management system (Local Authentication) instead of Active Directory, you can change your password by clicking Change Password. Click Save Password to save your changes.

Change your email address

If you subscribe to views or receive data-driven alerts, the related email account appears on the Account Settings page. Enter the new email address in the Email text box, and then click Save Changes.

Change your display name or password for Tableau Online

If your site is not set up for single sign-on, your Tableau Online display name and password are based on your TableauID account. Your TableauID allows access to Tableau Online, the Tableau website, the Customer Portal, and other resources.

If you forgot your password

To reset your password, go to https://online.tableau.com, click Forgot password, and enter the email address you use to sign in to Tableau Online. Then follow the instructions in the email you receive.

If you’re signed in to Tableau Online

  1. Open your Account Settings page, and click Change Password.

    This redirects you to the Tableau website.

  2. If prompted, sign in using your Tableau Online credentials, and then select the Change Password link at the top.

    • In the fields provided, type your current and new passwords, confirm the new password, and click Change Password.

    • To change your display name, click Manage Account.

      On the User Profile page, change your first or last name, update any other information that might be out of date, and click Update.

Note: When you change your display name or password, you're directed outside of Tableau Online to your TableauID account profile. You can also access your TableauID profile by navigating to the Tableau website and clicking Sign In.

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