Sign In to Tableau Online
You can sign in to Tableau Online from a Tableau client. Examples of clients include a web browser, Tableau Desktop, Tableau Bridge, and Tableau Mobile. You can sign in to your site directly, or from a Tableau view embedded in a web page.
Depending on how your site admin set up your Tableau Online site, you will use one of the following ways to sign in (these are also referred to as authentication types):
Single sign-on (SSO) means that your admin has set up the Tableau Online site so that you can use the same user name and password (credentials) you use for other applications in your company.
When you use SSO, your credentials are managed outside of Tableau Online by a third-party identity provider (IdP). When you enter your credentials to sign in to Tableau Online, it's the IdP that lets Tableau Online know you are an approved user.
TableauID credentials are made up of an email address and password that you use for accessing your Tableau Online site. These credentials also give you access to other content on the Tableau website, such as on-demand training videos and white papers.
Tableau with MFA
When multi-factor authentication (MFA) is enabled with Tableau authentication, you use a combination of your TableauID credentials and a verification method to access Tableau Online.
How to know which type of credentials your site uses
If your site is set up for single sign-on (SSO) credentials, generally your site admin will notify you, and you use the same user name and password you do for signing in to other programs in your organization.
If your site admin has set up the site to use Tableau authentication, you receive an email invitation to the site. When you click the link in the email, you can create your password. That email address and password become your TableauID. In addition, if MFA is enabled, you are prompted to register at least one verification method to use to confirm your identity each time your sign in.
If you are not sure how the site is set up or which credentials to use, check with your Tableau Online site admin.
To sign in (includes Tableau Online URL)
Do one of the following, depending on where you're signing in:
When signing in from: Do this: A web browser Enter the Tableau Online URL into the address bar: https://online.tableau.com Tableau Desktop, to publish or access content Select Server > Sign In, and enter the Tableau Online URL: http://online.tableau.com Tableau Desktop, to sign in to Tableau Bridge Select Server > Start Tableau Bridge Client. Tableau Mobile app Tap Sign In, and then tap Connect to Tableau Online.
On the Tableau Online sign-in page, do one of the following:
If your site is set up to use SSO, enter your user name.
You are directed to the sign-in form for the identity provider. Enter your user name again and your password. The third party will authenticate you and direct you back to Tableau Online.
If your site is set up to use Tableau authentication, enter the user name (email address) and password you use for Tableau Online. After verifying your identity, you are redirect to your site.
If multi-factor authentication (MFA) is enabled with Tableau authentication, you are prompted to verify your identity using the verification you selected during the MFA registration process. Note: If you are signing in to Tableau Online or registering for MFA for the first time, see Register for multi-factor authentication below.
- If your admin has added you to multiple Tableau Online sites, you are prompted to select a site.
To sign out
To sign out, select your display name in the upper-right corner of any page, and then select Sign Out.
If your site uses single sign-on, and you do not see a Sign Out link, close the browser tab or window. The Sign Out link does not appear if your site and the identity provider that manages your company's user information are not configured to support single log-out.
If you want Tableau Online to remember your user name, select the Remember me check box when you sign in. The next time you sign in, Tableau enters your user name. You still need to type your password.
To make Tableau forget your user information, remove cookies using your web browser.
Tip: If your organization uses single sign-on, you don't need to click Remember Me. If you don't sign out and return to the site using the same browser, you'll continue to have direct access.
Your site admin has the option to allow direct sign-in from approved Tableau clients. For examples of clients, see this topic's introduction.
After you sign in successfully from a recognized client, Tableau stores your credentials in a secure token that remembers your connection with Tableau Online. When this token is in place, you can access your Tableau Online site directly, without having to sign in.
Clearing saved sign-ins
If you want to disconnect from your site, you can explicitly sign out from the connected client. For example, in Tableau Desktop, select Server > Sign Out.
To remove all existing server connections from Tableau Desktop, select Help > Settings and performance > Clear saved server sign-ins.
Note: Site admins can disallow secure tokens that store users' connections to the site.
When you browse to a web page that has an embedded view, you see a sign-in button in the frame where the view will appear. If you use Internet Explorer (IE), and after entering your credentials, the sign-in button is not replaced with the view, the browser security settings might be blocking access to the view.
IE uses security zones to determine access levels to websites. To display Tableau embedded views in IE, you can add the website you visit and Tableau Online addresses to the correct security zone.
Add web addresses to IE security zones
In Internet Explorer, browse to the website that contains the Tableau view.
Click the Tools button, and then select Internet Options.
On the Security tab, add the website to the appropriate security zone as follows:
If the site that contains the Tableau view is internal to your organization, select Local intranet, click Sites, and click Advanced. If the site is not already there, add it to the Websites list.
If the site is external to your organization, select Trusted sites, click Sites, and add it to the Websites list.
Add Tableau Online:
Select Trusted sites, and in the Add this website to the zone box, enter *.online.tableau.com.
Click Add, and then click Close.
These steps were taken from the Microsoft Windows page Security zones: adding or removing websites(Link opens in a new window).
Note: The link provided will take you away from the Tableau website. Although we make every effort to ensure these links to external websites are accurate, up-to-date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.
To help ensure account security, your site admin might enable multi-factor authentication (MFA) with Tableau authentication. If MFA is enabled, you must register at least one verification method to use to confirm your identity each time you sign in to Tableau Online. Note: If you're using Tableau Desktop or Tableau Bridge in conjunction with Tableau Online, you must be running version 2021.1 and later.
MFA is a secure account authentication method that requires you to prove your identity by providing two or more pieces of verification information, also known as “factors”, when you sign in to Tableau Online. The first factor is the username and password you use to sign in to Tableau Online (i.e., your TableauID credentials). The additional factor is a code generated by an authenticator app, such as Salesforce Authenticator or a third-party time-based one-time passcode (TOTP) app.
To compare supported verification methods and review usage requirements, see Verification Methods for Multi-Factor Authentication(Link opens in a new window) topic in Salesforce Help.
Important: In most cases, verification methods for Tableau Online are mobile authenticator apps that you need to install on a mobile phone.
Sign in to Tableau Online with your username and password. You are prompted to register for MFA.
Select a verification method.
For example, click Salesforce Authenticator.
Follow the steps in the Tableau Online dialog to associate the selected verification method with your Tableau Online account.
For example, if you selected the Salesforce Authenticator app in step 2, you are prompted to do the following:
- On an iOS or Android mobile device, download and install the free Salesforce Authenticator app from the App Store or Google Play.
- On the mobile device, after the app installation completes, open the app and tap Add an Account.
- In Tableau Online, enter the two-word phase from the app in the dialog and click Connect.
To complete the sign-in process, Tableau Online prompts you to approve the sign in request through the authenticator app on the mobile phone. By accepting the request, you are verifying your identity. You are then redirected to your site.
For example, if using the Salesforce Authenticator verification method, do the following:
When Tableau Online shows you the following prompt, respond to the push notification.
- In Salesforce Authenticator, verify the request details are correct.
- Tap Approve. You are redirected to your site.
After you start using MFA, you can manage verification methods by clicking the Manage MFA Verification Methods link in your My Account Settings page in Tableau Online. On this page, you can add or remove additional verification methods. For example, if you get a new mobile phone, delete any verification methods on the old mobile phone. If you're unable to copy your authenticator app configuration by restoring it from a backup to your new mobile phone, you must install and register an authenticator app again. For more information, see Manage Your Account Settings(Link opens in a new window).
To help reduce the risk of a locked-out scenario, we recommend you add Recovery Codes as backup after registering for MFA. Recovery codes allow you to sign in to Tableau Online if you don't have access to your usual MFA verification methods. If you add Recovery Codes option, a list of ten one-time use codes are generated for you that you can use to sign in to Tableau Online.
Important: Because the list of recovery codes are not accessible after you've added the Recover Codes option, immediately copy and store these codes in a safe and secure location so that you can use them in emergency situations.
Important: We strongly recommend that you add Recovery Codes option to help avoid being locked out of your site.
If you lose all your usual MFA verification methods, you must file a case with Tableau Support. In order to regain access to Tableau Online, Tableau Support must manually confirm your identity and then reset the method of verification. To ensure a smooth account recovery process, keep the following in mind:
Tableau Support is available only during regular business hours(Link opens in a new window) (no weekends) in your region. The hours might vary if you’re a Premium Support customer.
Tableau Support might use information from your TableauID profile (on Tableau.com(Link opens in a new window)) to validate who you are. Therefore, it’s important to keep your profile information, such as mobile phone number, up to date. For more information about editing your TableauID profile, see the Changing your Name, Title or Email Address in the Tableau Community(Link opens in a new window) on the Tableau Community site.
To file a Tableau Support case, see the Submitting a Case from the Webform(Link opens in a new window) in the Tableau knowledge base.