Tableau Cloud Help

Cloud administrators can sign in to Tableau Cloud Manager (TCM) from the Tableau Cloud sign-in page. If you have access to more than one resource, such as sites or tenants, you can navigate between them from the site picker menu after authenticating. When you're added as a cloud administrator, you receive an email with a link to access TCM. For more information about adding users, see Manage Users With Tableau Cloud Manager.

Sign-in options and steps

Depending on how Tableau Cloud Manager (TCM) is set up, you’ll use one of the following ways to sign in as a cloud administrator (also referred to as authentication types):

• Single sign-on

  Single sign-on (SSO) means that TCM is set up to use the same username and password (credentials) you use for other applications in your company.

  With SSO, your credentials are managed outside of Tableau by a third-party identity provider (IdP). When you sign in to TCM, it's the IdP that lets Tableau know you’re an approved user. TCM supports authentication through Google and Salesforce.

• Tableau with MFA

  When multi-factor authentication (MFA) is enabled with Tableau authentication (also known as TableauID), you use a combination of your Tableau with MFA credentials and a verification method to access TCM.

  TableauID credentials are made up of an email address and password that you use for accessing TCM. These credentials also give you access to other content on the Tableau website such as white papers. You can choose a verification method after you register for MFA. For more information, see Register for multi-factor authentication.

How to know which type of credentials TCM uses

If Tableau Cloud Manager (TCM) is set up for single sign-on (SSO) credentials, a cloud administrator notifies you, and you use the same username and password you do for signing in to other applications in your organization.

If TCM isn’t set up for SSO, you can sign in using Tableau with MFA. In this case, you receive an email invitation to TCM. When you click the link in the email, you can create your password. That email address and password become your TableauID. Then, you’re prompted to register at least one verification method to confirm your identity each time you sign in.

Sign in to Tableau Cloud Manager

Do one of the following depending on the authentication type:

For SSO

1. On the Tableau Cloud sign-in page, enter your email address and click Sign In.

2. Enter the Uniform Resource Identifier (URI) for the Tableau Cloud Manager (TCM) you want to access, and then click Continue. You’re directed to the sign-in form for the identity provider to complete authentication.

   The URI is a unique identifier for TCM and appears in the URL after authenticating. For example, https://cloudmanageruri.cloudmanager.tableau.com. To quickly redirect and authenticate to TCM, bookmark the URL.

   Note: If you don’t remember the Cloud Manager URI, click Forgot URI and follow the instructions to verify your email address. Only one verification code can be issued within a five-minute period. If you don't see the email, check your spam folder for a message from Tableau. It’s important to enter the code correctly, as multiple incorrect attempts cause the code to expire. After verification, you’re redirected to a list that displays the TCM and sites associated with your username. You don't need to verify your email address again for 30 days on this client.

For Tableau with MFA

1. On the Tableau Cloud sign-in page, enter your email address and password, and then click Sign In.

2. Enter the Uniform Resource Identifier (URI) for the Tableau Cloud Manager (TCM) you want to access, and then click Continue.

3. Enter your password and click Sign In again.

4. To complete the sign-in process, follow the Tableau Cloud prompt to verify your identity using the method you chose during MFA registration.

   • If you’re signing in to TCM or registering for MFA for the first time, see Register for multi-factor authentication.

   • If you've only registered one verification method (built-in authenticator, security key, or recovery codes) when signing in to TCM, you’re prompted to register an additional backup verification method.

Sign out

To sign out, select your display name in the upper-right corner of any page, and then select Sign Out.

If Tableau Cloud Manager (TCM) uses single sign-on and you don't see an option to sign out, close the browser tab or window. The sign-out link doesn't appear if TCM and the identity provider managing your company's user information aren't configured to support single log-out.

Remember your sign-in credentials

If you want Tableau Cloud to remember your username, select Remember me on the sign-in page. This will populate your username the next time you sign in, but you’ll still need to enter your password.

For SSO authentication, Tableau remembers your username and sets a default Tableau Cloud Manager (TCM). When you sign in again, your username is populated, and you're redirected to the IdP for authentication without being prompted for the Cloud Manager URI.

In both scenarios, the default TCM is replaced if:

• You sign in to a different TCM and select Remember me again.

• You use deep links, URLs that point to specific pages, to access Tableau Cloud and select Remember me when signing in to that TCM.

To have Tableau Cloud forget your user information, clear your web browser's cookies.

Register for multi-factor authentication

To help ensure account security, multi-factor authentication (MFA) is a required security measure for all Tableau Cloud accounts. With MFA enabled, you must register at least one verification method for identity confirmation each time you sign in to Tableau Cloud Manager.

MFA is a secure account authentication method that requires you to prove your identity by providing two or more pieces of verification information, also known as “factors”, when you sign in to Tableau Cloud. The first factor is the username and password you use to sign in to Tableau Cloud (that is, your TableauID credentials). The additional factor is a code generated by an authenticator app, such as Salesforce Authenticator or a third-party time-based one-time passcode (TOTP) app.

To compare supported verification methods and review usage requirements, see Verification Methods for Multi-Factor Authentication(Link opens in a new window) in Salesforce Help.

Important:

• In most cases, verification methods for Tableau Cloud are mobile authenticator apps that you must install on a mobile phone.

• Recovery Codes option is only available to you after registering your initial set of verification methods.

To register for MFA:

1. Sign in to Tableau Cloud Manager with your username and password. You’re prompted to register for MFA.

2. Select a verification method.

   For example, click Salesforce Authenticator.

   

3. Follow the steps in the dialog to associate the selected verification method with your Tableau Cloud account.

   For example, if you selected the Salesforce Authenticator app in step 2, you’re prompted to do the following:

   1. On an iOS or Android mobile device, download and install the free Salesforce Authenticator app from the App Store or Google Play.

   2. On the mobile device, after the app installation completes, open the app and tap Add an Account.

   3. In Tableau Cloud, enter the two-word phrase from the app in the dialog and click Connect.

      

4. To complete the sign-in process, Tableau Cloud prompts you to approve the request through the authenticator app on the mobile device. By accepting the request, you’re verifying your identity. You’re then redirected to Tableau Cloud Manager.

   For example, if using the Salesforce Authenticator verification method, do the following:

   1. When Tableau Cloud shows you the following prompt, respond to the push notification on your mobile device.

      

   2. In the Salesforce Authenticator app, verify the request details are correct.

   3. Tap Approve. You’re redirected to Tableau Cloud Manager.