Tableau Cloud Help

Tableau Pulse alerts you when a metric you follow crosses into an unfavorable threshold range or has a new unfavorable trend. These alerts appear in your email and Slack digests and are sent as mobile notifications so that you don’t miss important changes to your data. If you have your digest frequency set to weekly or monthly, Tableau Pulse sends an email and Slack message with any alerts found on days that you don’t receive a digest.

Once every 24 hours, Tableau Pulse checks for alerts. This check occurs at the same time that Tableau Pulse generates email and Slack digests. If a threshold or trend alert is found, the alert is included in that day’s digest. If you aren’t scheduled to receive a digest that day, Tableau Pulse sends an alert email and Slack message. These off-cycle messages are sent at the same time of day when digests are normally sent. An alert badge also appears for the next 24 hours on the impacted metric card and on that metric’s Insights Exploration page, until the next time that Tableau Pulse checks for alerts.

For metrics with an unfavorable threshold range defined, Tableau Pulse alerts you when the aggregate metric value crosses into the unfavorable range. The aggregate metric value is the value for the entire time range that the metric is scoped to, such as the sum of a measure for the month. This aggregate value appears at the top of the metric card and the Insights Exploration page. Some metrics have charts that show non-cumulative values. If one of the non-cumulative values crosses into the unfavorable threshold range, it doesn’t trigger an alert unless that change causes the aggregate value to enter the unfavorable range.

Tableau Pulse notifies you only when the metric initially crosses into the unfavorable range. You don’t continue to receive notifications while the value stays in the unfavorable range. However, if the aggregate value goes back into a favorable range and then again crosses into an unfavorable threshold range, you receive another alert.

The Trend Change Alert insight type is part of the Tableau Pulse insights platform. The insights platform determines if there's a new unfavorable trend for a metric. For more information about Tableau Pulse insights, see The Insights Platform and Insight Types in Tableau Pulse.

To qualify as new, a trend must vary significantly from the current trend. A single-day change from a favorable to an unfavorable direction doesn’t constitute a trend or trigger an alert. Because the insights platform takes patterns in your data into account when identifying trends, you don’t get alerts for expected seasonal changes.

Tableau Pulse sends an alert only on the initial identification of the unfavorable trend. A new unfavorable trend could be the steepening of an existing slower trend or a completely new trend. Tableau Pulse doesn’t alert you while the same trend continues.

Alerts appear in email and Slack, on the metrics that you follow, and as mobile notifications.

Location	Alert description
Email and Slack digests	Alerts are listed at the top of your digest. The alerts shown in a digest are those that were found at the time that the digest was generated. Alerts aren’t aggregated in weekly or monthly digests.
Email and Slack	If Tableau Pulse finds alerts on a day that you aren’t scheduled to receive a digest, you receive an email and Slack message with those alerts.
Tableau homepage	Alerts appear in the Tableau Pulse Alerts center at the top of the homepage. Alerts appear for 24 hours, until the next time that Tableau Pulse checks for new unfavorable trends. Alert badges also appear on the metrics that you follow. You don’t see alerts as you browse or search for metrics that you aren’t following.
Tableau Mobile	You receive a mobile notification for an alert if Tableau Mobile is running on your device. If you fully quit the Tableau Mobile app, you don’t get a notification. To turn off the notification on your mobile device, adjust your device’s notification settings for Tableau Mobile.

There's no separate set up for alerts in Tableau Pulse. If a metric has an unfavorable threshold range defined, Tableau Pulse alerts when that metric crosses into the unfavorable range.

The Trend Change Alert insight setting controls whether Tableau Pulse generates insights for new trends and whether new unfavorable trends are shown as alerts to followers. To learn how to turn off insight types, see Configure insights.

If you turn off this insight type on a metric definition, the changes apply to all metrics based on that definition. The setting also turns off trend insights on a metric’s Insights Exploration page. There isn’t a way to turn off the alert without turning off the insight.

Turning off the insight type doesn’t immediately remove the alert from impacted metrics. The alerts are removed the next time that Tableau Pulse checks for alerts and generates digests, which can take up to 24 hours.