Tableau Cloud Help

After you publish workbooks and data sources to Tableau Cloud, you can decide how you want to keep the data current. Options for keeping published data fresh depend on the characteristics of your data sources.

Data freshness options by data source

The following table lists data freshness options (and exceptions) that are available depending on the data source.

Exceptions

• Tableau Cloud does not support connections to any cube-based data source.

• Tableau Cloud does not support published connections that use Kerberos authentication.

• Although you can publish extracts of SAP BW data to Tableau Cloud, refreshes are not supported. The best way to update SAP BW data sources is to republish them.

Options

Tableau Cloud IP addresses for data provider authorisation

As a security measure, cloud data providers might require you to supply authorised IP addresses from which external applications request access to your data. A request from an IP address that is not explicitly approved could be rejected. To make sure live connections you publish to Tableau Cloud remain uninterrupted, add Tableau Cloud to your data provider’s allowlist.

The table lists IP address ranges that Tableau Cloud uses, depending on your site location. You can see its location in the URL that appears after you sign in to Tableau Cloud.

New IP addresses (after Hyperforce migration)

From August to December 2024, Tableau Cloud sites will be migrating to Salesforce's Hyperforce(Link opens in a new window) by pod. After your pod’s migration to Hyperforce, your data provider’s allowlist will need to be updated to use Hyperforce IP addresses.

IP address process change

Hyperforce IP addresses are updated periodically and will require your data provider's allowlist to be updated. To stay informed about new IP addresses, you have one or both options:

1. Periodically review the IP address tables below: At least 30 days before the IP addresses are enabled, the IP address tables below are updated. Site admins will also receive an email notification alerting them of the new IP addresses.

2. Automate IP address updates using the JSON text file: Salesforce recommends that your data provider’s allowlist mirror the https://ip-ranges.salesforce.com/ip-ranges.json(Link opens in a new window) text file at all times by automating the IP address updates. New IP addresses are posted to the text file at least 30 days before they’re enabled and are denoted by the “Created Date” (in UTC).

   In the text file, the IP address and range for your pod are listed by the Hyperforce region that your pod resides in. To determine the Hyperforce region that your pod resides in, refer to the "Pod Name" and the associated "Hyperforce Region Name" in the tables below. For example, if your pod name is "prod-ca-a", your Hyperforce region name is "ca-central-1". In https://ip-ranges.salesforce.com/ip-ranges.json(Link opens in a new window) text file, search for "ca-central-1" for the appropriate IP addresses to include in your data provider's allowlist.

Pods migrated to Hyperforce

Pods not migrated to Hyperforce

For more information, see one of the following:

• About the Hyperforce migration, see the Tableau Cloud Migration to Hyperforce(Link opens in a new window) knowledge article

• About the Hyperforce migration schedule, see the Schedule for Tableau Cloud Migration to Hyperforce(Link opens in a new window) knowledge article

Old IP addresses (before Hyperforce migration)

The IP addresses in the table below only apply if the pod where your Tableau Cloud site resides has not migrated to Hyperforce yet.

For more information, see one of the following:

• About the Hyperforce migration, see the Tableau Cloud Migration to Hyperforce(Link opens in a new window) knowledge article

• About the Hyperforce migration schedule, see the Schedule for Tableau Cloud Migration to Hyperforce(Link opens in a new window) knowledge article

Find authorisation steps for your data provider

The following links take you to the steps on common data providers’ websites for authorising external applications on their platforms.

Amazon:

• Redshift(Link opens in a new window)

• RDS(Link opens in a new window)

• EC2(Link opens in a new window)

Microsoft Azure(Link opens in a new window)

Google Cloud Platform(Link opens in a new window)

Disclaimer: The links in the list above take you outside of Tableau.com. Although we make every effort to ensure links to external websites are accurate, up to date and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.

Tableau Bridge connections to Tableau Cloud

To facilitate connections between on-premises data and Tableau Cloud, Tableau Bridge uses common port 443 to make outbound requests to Tableau Cloud. For more information, see Network access section in the Install Tableau Bridge topic.

See also

• Manage Data

• Best Practices for Published Data Sources(Link opens in a new window) (Tableau Help)

• Notify Owners When Extract Refreshes Fail

• Edit Connections on Tableau Cloud