Troubleshoot Web Interface Timeouts

When you try to navigate to the Tableau Resource Monitoring Tool web interface, you see the following error:

This can happen when the load time takes longer than the default 30 seconds threshold. The load time can be affected by the following:

  • The size of the underlying PostgreSQL database.
  • If RMT is connected to Tableau Server environments that push the current scale that RMT can support, this may also have an affect on the load times.
  • Port conflict. Make sure the port Resource Monitoring Tool is suing is not in conflict with the ports that Tableau Server is using.

To resolve this issue you can either change the data retention time period or change the threshold to greater than 30 seconds.

To change the data retention time period, use the following steps:

  1. Navigate to the Configuration UI as described in this topic.

  2. Navigate to the Data tab.

    There are two types of Data Configurations:

    • Data retention that is set to 2 weeks by default. It includes detailed activity data and the data displayed in the charts.
    • Reporting data that is set to 10 year time period by default. It includes aggregated historical data and data used for chargeback reports.
  3. Tableau recommends changing the data retention time period to 1 week.

To change the timeout threshold, use the following steps:

  1. Log into the machine where the RMT Server is installed.
  2. Find the "master" configuration file. The file when installed in the default location can be found at:

    C:\Program Files\Tableau\Tableau Resource Monitoring Tool\master\config\config.json

  3. Add or change the key: db:timeoutSeconds

If you need to reduce the size of the PostgreSQL database immediately, Use the rmtadmin command line utility to delete the data. For more information, see rmtadmin Command Line Utility .

Who can do this

You need to be a Administrator on the machine and be a Resource Monitoring Tool Administrator in order to make configuration and database changes.