Deactivate Product Key


There are some scenarios where you must deactivate a product key:

  • Changing a hardware configuration
  • Changing product keys
  • Moving a product key to a new installation

Before you begin

Verify that you are removing the correct product key(s). You can view license details by running tsm licenses list in the CLI.

  1. If the computer where you are running Tableau Server has been configured to connect to the internet through a forward proxy, follow the procedure in the topic, Configure Product Key Operations with Forward Proxy, before continuing.

  2. Open TSM in a browser:

    https://<tsm-computer-name>:8850

  3. Click Configuration and Licensing .

  4. Select the product key that you want to deactivate, and then click Deactivate License.

  5. After the key is deactivated, restart Tableau Server.

    Note: If no other product keys remain activated before restarting, Tableau Server will not restart in a useable state. If this occurs, you will not be able to use Tableau Server until you activate a new product key in TSM.

  1. Open a command prompt as administrator on the initial node (the node where TSM is installed).

  2. Run the following commands:

    tsm licenses deactivate --license-key <product-key>

    tsm restart

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