Troubleshooting Tableau Services Manager (TSM) Backup

Backup fails to start because services do not start

When you back up Tableau Server, one of the first steps taken is to confirm that key services are running, and, if they are not, to start them. If these services cannot be started:

  • Active Repository
  • File Store
  • Cluster Controller

any attempt to back up Tableau Server will fail with one of the following errors:

An error occurred starting one or more of the following services: Active Repository, File Store, Cluster Controller.
One or more of the following services did not start in a timely fashion: Active Repository, File Store, Cluster Controller.

To successfully back Tableau Server up, make sure these processes can start.