Tableau Cloud Help

A scheduled extract refresh can fail to complete for a variety of reasons, such as outdated embedded credentials or file path. For scheduled refreshes that run directly from Tableau Cloud, after a refresh has failed five consecutive times, Tableau Cloud suspends the schedule until a site admin or the data source owner takes an action to address the cause.

A site admin can enable Tableau Cloud to send email to the owner of a data source when its scheduled extract refresh does not complete successfully. The data source owner can then opt out individually in their account settings.

The email contains the following information:

• Extract or workbook name.

• The date and time of the last successful refresh. Or, if the last refresh was longer than 14 days ago, the email shows “not in the last N days.”

• The number of consecutive times the refresh has failed.

• A suggested action to take to address the cause of the failure, such as updating embedded credentials or a file path, and a link to Tableau Cloud to take the action.

When receiving email about data sources refreshed by Tableau Bridge, there will be some differences. For more information, see Differences for Tableau Bridge refreshes later in this topic.

Enable refresh failure emails

As a site admin, you have the ability to enable (or disable) refresh failure emails for your site using the procedure below.

1. Sign in to Tableau Cloud as a site admin and click Settings.

2. Under Manage Notifications , select or clear the check boxes to allow or disable notifications for all of your site users.

If you enable refresh failure emails, individual users can opt out of receiving refresh failure emails in their individual account settings.

Refresh failure emails for content owned by others

Note: This option is not available for published data sources created or refreshed from Bridge.

By default, only content owners receive notifications if there is a problem refreshing an extract. However, other users can also choose to receive notifications when an extract refresh fails.

If another user wants to enable email notifications when an extract fails, they open the context menu (...) in the extract dashboard, select Extract Failure Notification, and select Yes to receive notifications, or No to stop notifications.

Note: If the current user is an owner of the extract, the ability to opt in or out of failure notifications is not available using the context menu.

Differences for Tableau Bridge refreshes

For data sources that are refreshed through Tableau Bridge, notifications will vary. For more information, see Manage Email Alerts for Bridge.