Notify Owners When Extract Refreshes Fail

A scheduled extract refresh can fail to complete for a variety of reasons, such as outdated embedded credentials or file path. For scheduled refreshes that run directly from Tableau Online, after a refresh has failed five consecutive times, Tableau Online suspends the schedule until a site admin or the data source owner takes an action to address the cause.

A site admin can enable Tableau Online to send email to the owner of a data source when its scheduled extract refresh does not complete successfully. The data source owner can then opt out individually in their account settings.

The email contains the following information:

  • Extract or workbook name.

  • The date and time of the last successful refresh. Or, if the last refresh was longer than 14 days ago, the email shows “not in the last N days.”

  • The number of consecutive times the refresh has failed.

  • A suggested action to take to address the cause of the failure, such as updating embedded credentials or a file path, and a link to Tableau Online to take the action.

When receiving email about data sources refreshed by Tableau Bridge, there will be some differences. For more information, see Differences for Tableau Bridge refreshes later in this topic.

Enable refresh failure emails

As a site admin, you have the ability to enable (or disable) refresh failure emails for your site using the procedure below. If you opt in, each user can potentially opt out from receiving refresh failure emails from his or her individual account.

  1. Sign in to Tableau Online as a site admin and click Settings.

  2. Under Notifications for Extract Jobs and Flow Runs, select or clear the Send notifications to data source, flow, and workbook owners check box.

Differences for Tableau Bridge refreshes

For data sources that are refreshed through Tableau Bridge, notifications will vary. For more information, see Manage Email Alerts for Bridge.

Thanks for your feedback!