Tableau Cloud Help

Tableau Cloud undergoes periodic maintenance to sustain the infrastructure supporting Tableau Cloud services and deliver enhanced features and functionality. As a Tableau Cloud site administrator, you don't have to worry about managing updates to your site. But we recommend reviewing the reserved maintenance schedule to plan for scheduled downtime and to avoid service interruptions.

For more information about releases, see Tableau Cloud release cadence.

Maintenance communication

Tableau communicates system maintenance through the Salesforce Trust Status page and notification emails to site administrators.

Salesforce Trust notifications

Salesforce Trust is where all Tableau Cloud status updates are posted. Status updates include system maintenance, as well as reported incidents that might affect the use of Tableau Cloud. You can quickly check the status of your Tableau Cloud instance by visiting the trust page or by subscribing to Trust to stay informed.

To subscribe to Trust, go to https://status.salesforce.com/products/tableau(Link opens in a new window) and click the Subscribe to Notifications button. You can receive updates by email or notifications whenever Tableau Cloud creates, updates or resolves an incident. For detailed instructions, see the Salesforce Trust Status Notification Guide(Link opens in a new window).

Important: On 15 July 2024, Tableau Trust (https://trust.tableau.com) moved to Salesforce Trust (https://status.salesforce.com/products/tableau). If you were subscribed to Tableau Trust email and RSS notifications before 15 July 2024, both email and RSS notifications were migrated to Salesforce Trust so that you can continue getting status updates for Tableau Cloud. To resubscribe to SMS notifications or for new subscriptions, go to Salesforce Trust to subscribe to Tableau Cloud updates.

Site Administrator emails

Tableau Cloud users with the Site Administrator role will automatically receive notification emails about their site. Emails include system maintenance and reported incidents that might affect the use of Tableau Cloud.

Notification emails will include the date and time, name of the Tableau Cloud instance, type of maintenance scheduled, impact to users and estimated time to completion.

Reserved system maintenance schedule

Tableau has reserved system maintenance windows for sustaining the security, availability and performance of the infrastructure supporting Tableau Cloud services. The reserved maintenance schedule will help you plan for scheduled downtime and avoid service interruptions to your Tableau Cloud site. While there is a pre-defined window in which maintenance can occur, there might be months when maintenance is not required.

When maintenance is scheduled, we publish the dates and times of the maintenance windows on the Salesforce Trust(Link opens in a new window) page. For maintenance that impacts an entire Tableau Cloud instance, Trust Status notifications are sent to subscribers and site administrators via email. Notifications are sent when the maintenance schedule is posted to Trust Status and 14-days before the maintenance will occur. Trust Status notifications will also be sent at the start and end of each maintenance and 48 hours prior as a reminder.

In the event that we need to reschedule maintenance, the maintenance record will be updated on the Trust Status page, and an email will be sent to Trust Status subscribers.

Note: If priority maintenance is required, Trust Status subscribers and Tableau Cloud site administrators may be notified less than one week in advance.

Whenever possible, and only as maintenance is necessary, Tableau will schedule system maintenance the first and third weekends of the calendar month during the windows listed in the table below. Plan the maintenance activities for your organisation (software upgrades, integration changes, etc.) outside of the Tableau system maintenance windows for your instances. In extreme circumstances, there may be times when system maintenance is scheduled outside of these windows to maintain system availability, performance and security of the Tableau Cloud infrastructure.

Note: Local maintenance windows use standard time. The local time might change +/- 1 hour seasonally during daylight savings.

Tableau Cloud release cadence

To ensure our products continue to help people use data to solve problems every day, Tableau is constantly innovating. We ship new features and functionality three times a year (Winter, Spring, Summer).

Release communication

Releases are communicated through in-product notifications to let you know when your site is scheduled to be upgraded, and then again once the upgrade is complete. Sites can be accessed during the upgrade, meaning that all features and functionality are available to users. There's no downtime associated with release upgrades.

Release schedule

Major releases are rolled out across Tableau Cloud’s worldwide infrastructure over several weeks before upgrading our on-premises software. Because our releases are rolled out worldwide in sequence, exact dates and times are not pre-announced. Instead, in-product notifications are there to inform users and administrators when releases are upcoming.

You'll see an in-product notification approximately two weeks before your site is scheduled to upgrade.

Learn about new features

For more information about the new features on your site, see Coming Soon(Link opens in a new window). The Coming Soon page offers information about upcoming and in-progress Tableau releases. As a Tableau Cloud customer, you might already have access to the features listed on this page. Broader website updates happen once customers across all of our products can upgrade and take advantage of the new features.