Resource Monitoring Tool Incidents

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Note: This topic applies to Tableau Server only.

Beginning with 2019.3 and licensed as part of the Tableau Advanced Management, the Resource Monitoring Tool provides a comprehensive look at the health of Tableau Server using a web user interface for all of its features. The Resource Monitoring Tools Agent runs on each of the nodes in your Tableau cluster to monitor their performance and activity, which are collated by the Resource Monitoring Tool Master Server.

Incidents should be configured and used to help detect when unusual situations occur, which include a variety of events for both Tableau Server and the server it is running on. Global incidents can be configured, but they may be overridden per environment. There are three levels of incidents: Info, Warning, and Critical. For more information, see Tableau Resource Monitoring Tool - Incidents.

In addition to Hardware and Environment Down that are described in Hardware Monitoring, incidents will be logged for the following reasons:

  • Extract Failures - logged as a warning when there is an extract failure in Tableau.
  • Slow Queries - logged if a query exceeds threshold. By default, a Slow Query incident will trigger a warning if any data query takes at least 30 seconds to execute.
  • Slow View - logged if view request exceeds threshold. By default, a Slow View incident will trigger a warning if any view request takes at least 1 minute to load.
  • Agents Unlicensed - logged as critical if Tableau Server has not been properly licensed to use Tableau Resource Monitoring Tool.


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