Tableau Server on Windows Help

Beginning in Tableau Server version 2021.1, a new set of error messages help you understand when jobs fail due to an issue with a service. This topic explains the messages and what they can mean.

An error message will display in this format:

<nodeId>
<service>_<instanceId>.<version>: <error>

There are four categories of errors:

• Missing status - If a service is unable to report its status, for example, if a node is down, if tabadminagent is unable to report status, or if a service has failed in a way that results in its dependent services not being able to be installed, this will show up as a "missing status" error.
• Failed to update configuration - If a service is unable to update its configuration file, this shows up as a "failure to update configuration" error. This may occur during upgrades, when attempting to apply pending changes to new services. See the service's control app log, <dataDir>/tabsvc/logs/<service>/control-<service>_<nodeId>-<instanceId> for more details about the error.
• Failed to reach the requested state. Current state:<currentState> - If a service cannot be installed/removed/started/stopped, this results in a "failed to reach requested state" error. This can happen during upgrades when new services are being installed and old ones removed. Possible options for <currentState> are: DEPLOY_FAILED, INSTALL_FAILED, DISABLE_FAILED, ENABLE_FAILED, CONFIGURE_FAILED, UNINSTALL_FAILED, REMOVE_FAILED. Most common are: INSTALL_FAILED, UNINSTALL_FAILED and REMOVE_FAILED. See the service's control app log, <dataDir>/tabsvc/logs/<service>/control-<service>_<nodeId>-<instanceId> for more details about the error.
• Failed to start/stop. Current status: <currentStatus> - This occurs if a service that should be running is stopped or if a service that should be stopped continues to run. Possible values in <currentStatus> are: ACTIVE, BUSY, PASSIVE, UNLICENSED, DOWN, STATUS_UNAVAILABLE and DEGRADED. The first three (ACTIVE, BUSY, PASSIVE) are considered "running" statuses. The last four are a "stopped" status. See the main service log, <dataDir>/tabsvc/logs/<service>/<service>_<nodeId>-<instanceId>.log, for more details about the error.

An example of an error message is:

This job failed due to unexpected error: 'ServiceOperationTimeoutException'
One or more services failed to reach their expected state.
node1:
     vizportal_0.2021.4.0.0: Failed to reach requested state. Current state: INSTALL_FAILED

Beginning in version 2021.3, an additional error message has been added for the second and third error types that will match the errors found in the control app logs.