Deactivate Tableau Server Offline


If Tableau Server doesn’t have internet access, you can use the instructions in this topic to deactivate Tableau Server. You’ll need a second computer that is able to access the internet to complete this activation process.

Note: At this time, you can’t deactivate Tableau Server 2023.1.0 or higher if the ATR Service is enabled on your Tableau Server deployment. For more information, see Tableau Server 2023.1+: Offline License Deactivation with ATR Not Available(Link opens in a new window) knowledge article.

  1. On the Tableau Server initial node, create a directory to store the offline deactivation file that is created in the next step.

  2. Log in to TSM using a Tableau Administrator account, and then run the following command:

    tsm licenses get-offline-deactivation-file -k <productkey> -o <deactivation-file-directory>

  3. Move the TableauOfflineDeactivationRequest.tlq file from the deactivation file directory that you specified in the previous command to a trusted computer that has internet access.

  4. On the trusted computer that has internet access, open a web browser and visit the Tableau Product Activations(Link opens in a new window) page. Follow the instructions on that page to submit your TableauOfflineDeactivationRequest.tlq file.

    Note:This process won’t work with Microsoft Edge browser.

  5. When prompted, save the product key return file (return.tlr) from the Product Activations page.

  6. Move the product key return file (return.tlr) from the trusted computer that has internet access to the Tableau Server initial node that runs the Licensing Server service.

  7. Log in to TSM using a Tableau Administrator account, and then run the following command:

    tsm licenses deactivate -f <path-to-license-key-return-file>

    tsm restart

    Note: The tsm restart step applies only when the server still holds one or more valid licenses. After all licenses are deactivated, Tableau Server is unable to start, and running tsm restart will result in the server remaining in a degraded state.

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