Deactivate Product Key
There are some scenarios where you must deactivate a product key:
- Changing a hardware configuration
- Changing product keys
- Moving a product key to a new installation
Note: With the Server ATR licensing model, it is not possible to deactivate a product key using the TSM web interface or CLI. Instead, you must use atrdiag(Link opens in a new window) to manage product keys. For more information, see Activate Tableau Server Using the Authorisation-To-Run (ATR) Service(Link opens in a new window).
Before you begin
Verify that you are removing the correct product key(s). You can view licence details by running tsm licences list in the CLI.
If the computer where you are running Tableau Server has been configured to connect to the internet through a forward proxy, follow the procedure in the topic, Configure Product Key Operations with Forward Proxy, before continuing.
Open TSM in a browser:
Click Configuration and Licensing .
Select the product key that you want to deactivate, and then click Deactivate Licence.
After the key is deactivated, restart Tableau Server.
Open a command prompt as administrator on the initial node (the node where TSM is installed).
Run the following commands:
tsm licenses deactivate --license-key <product-key>
tsm pending-changes apply