Deactivate Tableau Server Offline
If Tableau Server does not have Internet access, you can use the instructions in this topic to deactivate Tableau Server. You will need to use a second computer that is able to access the Internet to complete this activation process.
Note: At this time, you cannot deactivate Tableau Server if the ATR Service is enabled on your Tableau Server deployment.
On the Tableau Server initial node, create a directory to store the offline deactivation file that is created in the next step.
Log in to TSM using a Tableau Administrator account, and then run the following command:
tsm licenses get-offline-deactivation-file -k <productkey> -o <deactivation-file-directory>
Move the
TableauOfflineDeactivationRequest.tlq
file from the deactivation file directory that you specified in the previous command to a trusted computer that has Internet access.On the trusted computer that has Internet access, open a web browser and visit the Tableau Product Activations(Link opens in a new window) page. Follow the instructions on that page to submit your
TableauOfflineDeactivationRequest.tlq
file.Important: This process will not work with Microsoft Edge browser.
When prompted, save the product key return file (
return.tlr
) from the Product Activations page.Move the product key return file (
return.tlr
) from the trusted computer that has Internet access to the Tableau Server initial node that runs the Licensing Server service.Log in to TSM using a Tableau Administrator account, and then run the following command:
tsm licenses deactivate -f <path-to-license-key-return-file>
tsm restart