Configure SSL

Optionally, you can configure Secure Socket Layer (SSL) encryption to connect Tableau Desktop and Prep Builder to a server that uses SSL. You will need to make sure that the required root certificate is installed on the computer where Desktop and Prep are installed.

Work with your IT Department or System Administrator to complete these steps.

For information about how to configure Tableau Server to use SSL encryption, see Configure External SSL(Link opens in a new window).

Configure SSL for Tableau Desktop and Tableau Prep Builder


  1. Copy the certificate file (.crt) to the computer running Tableau Desktop or Tableau Prep Builder.

  2. Double-click the certificate file, click Install Certificate, and then click Next.

  3. Select Place all certificates in the following store.

    Browse to select Trusted Root Certification Authorities and then click OK > Next > Finish.

  4. Verify that the SSL Certificate Chain File is configured in Tableau Server.

  5. Wait for the certificate to finish importing, then click OK.

  6. Verify that there are no duplicate certificates for Tableau Server CA in the Windows certificate store.

    1. From the Start menu, type certmgr, then open Manage computer certificates.

    2. Navigate to Trusted Root Certification Authorities> Certificates.

    3. If there are duplicate certificates for Tableau Server, open each one and check the Serial number on the Details tab.

    4. Delete all the Tableau Server certificates with serial numbers that don't match the correct Tableau Server certificate.

    5. Follow steps 3 and 4 for any duplicate Tableau Server certificates in Intermediate Certification Authorities > Certificates.


  1. Verify that the SSL Certificate Chain File is configured in Tableau Server.

  2. Add the root certificate to your computer's keychain to ensure that the certificate authority is trusted by your computer. For more information, see Add certificates to a keychain using Keychain Access on Mac(Link opens in a new window) in the Apple Support site.

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