Troubleshooting Tableau Server on Microsoft Azure


This is archived content

Deployments on public clouds continue to be supported but the content for third-party public cloud deployments is no longer updated.

For the latest Tableau Server deployment content, see the Enterprise Deployment Guide(Link opens in a new window) and the Deploy(Link opens in a new window) section of Tableau Server help.

For those customers who have access, we recommend Tableau Cloud. For more details, see:

Introduction

If you're having trouble with Tableau Server on your Microsoft Azure virtual machine (VM), or with getting access to Tableau Server after installation, review these troubleshooting tips.

  • Cannot connect to the VM using RDP

    One or more of the following issues might prevent you from connecting to your VM using RDP:

    • Make sure you're using the right credentials.

    • Choose the Other User option and enter your credentials there.

    • Make sure that you're using a username that is valid on the Microsoft Azure VM. For instance, if you created the instance with an administrator account of myuser, enter .\myuser as the username in the RDP dialog box.

  • Cannot access the server from a remote browser

    One or more of the following issues might prevent you from accessing the server from a remote browser:

    • Sign in to the instance and make sure that the server is running.

    • In the instance, open a browser and access the server locally (for example, using http://localhost or http://localhost:port, where port is the port number that the server was configured to listen on).

    • In the Microsoft Azure dashboard, make sure that you've configured an endpoint to allow HTTP traffic to the instance.

      Note: You cannot use the Windows ping utility to test connectivity to the instance. The ping utility will always report a timeout when used from the public internet.

  • You receive the following error message: Tableau Server is unlicensed

    This error can occur if you've shut down instances without first deactivating the license. For more information, see Error "Tableau Server is unlicensed" After Rebooting a Virtual Machine Hosting Tableau Server(Link opens in a new window).

  • Tableau Server does not use all CPU cores

    One or more of the following symptoms might occur when working with Tableau Server core-based licensing:

    • When installing Tableau Server, the installer might show fewer cores than you would expect to see for the computer running Tableau Server.

    • On the Licenses page on Tableau Server, the number of cores listed under Licenses in Use is less than you would expect to see.

    • When you run tsm licenses list, Tableau Server might report fewer cores in use that you would expect to see.

    For more information, see Not All Cores Recognized by Tableau Server(Link opens in a new window).

  • Slow performance in Tableau Server installed on a Microsoft Azure VM running Windows

    After installing Tableau Server on a Windows Azure virtual machine, issues with slow performance or system instability might occur.

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