Tableau Server on Windows Help

Environment Down incidents will be logged as critical when we detect that your Tableau Server is offline. Following are couple of use cases where Tableau Server is considered offline by Tableau Resource Monitoring Tool:

• Resource Monitoring Tool is unable to get a response from Tableau Server. Resource Monitoring Tool will retry three times before the incident is logged.
• If Resource Monitoring Tool detects that a process is down across all the nodes, an environment down incident will be logged.

Resource Monitoring Tool polls Tableau Server’s http://{TableauServerUrl}/admin/systeminfo.xml page every 30 seconds (by default) to check the status. If the 30 second polling interval is not sufficient, increase the interval to 60 seconds. If the status is offline, or does not reply within the set value for three consecutive polling intervals then a critical incident is created.

Note: The polling interval cannot be set using the rmtadmin set command. This setting can only be changed by editing the config.json file."

An example config.json snippet is below:

{  
  "background":  {  
   "run":true,
   "loglevel":"Information",
    "pollRates":  {  
      "processStatus":  30000  
      }  
    }  
}

Who can do this

Resource Monitoring Tool Administrator or a Resource Monitoring Tool user with Server/Environment Management role.