If Tableau Server does not have Internet access, you can use the instructions in this topic to deactivate Tableau Server. You will need to use a second computer that is able to access the Internet to complete this activation process.

Note: These instructions require you to save a file that you will use for deactivation. You must complete these steps using a browser other than Microsoft Edge, such as Google Chrome. If you use Edge, the product key return file used for deactivation is not created. To prevent existing users from becoming unexpectedly unlicensed, do not restart Tableau Server until you have activated a new license or transferred the site role for the users.

1. On the Tableau Server initial node, create a directory to store the offline deactivation file that is created in the next step.

2. Log in to TSM using a Tableau Administrator account, and then run the following command:

   tsm licenses get-offline-deactivation-file -k <productkey> -o <deactivation-file-directory>

3. Move the TableauOfflineDeactivationRequest.tlq file from the deactivation file directory that you specified in the previous command to a trusted computer that has Internet access.

4. On the trusted computer that has Internet access, open a web browser and visit the Tableau Product Activations(Link opens in a new window) page. Follow the instructions on that page to submit your TableauOfflineDeactivationRequest.tlq file.

5. When prompted, save the product key return file (return.tlr) from the Product Activations page.

6. Move the product key return file (return.tlr) from the trusted computer that has Internet access to the Tableau Server initial node that runs the Licensing Server service.

7. Log in to TSM using a Tableau Administrator account, and then run the following command:

   tsm licenses deactivate -f <path-to-license-key-return-file>