Troubleshooting Tableau Server on Microsoft Azure
This is archived content
Deployments on public clouds continue to be supported but the content for third-party public cloud deployments is no longer updated.
For the latest Tableau Server deployment content, see the Enterprise Deployment Guide(Link opens in a new window) and the Deploy(Link opens in a new window) section of Tableau Server help.
For those customers who have access, we recommend Tableau Cloud. For more details, see:
- Tableau Cloud Manual Migration Guide
- Tableau Cloud Trial for Admin(Link opens in a new window)
- Tableau Cloud: Get Started for Admin(Link opens in a new window)
Introduction
If you're having trouble with Tableau Server on your Microsoft Azure virtual machine (VM), or with getting access to Tableau Server after installation, review these troubleshooting tips.
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Cannot access the server from a remote browser
One or more of the following issues might prevent you from accessing the server from a remote browser:
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Sign in to the instance and make sure that the server is running.
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In the Microsoft Azure dashboard, make sure that you've configured an endpoint to allow HTTP traffic to the instance.
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- You receive the following error message: Tableau Server is unlicensed
This error can occur if you've shut down instances without first deactivating the license. For more information, see Error "Tableau Server is unlicensed" After Rebooting a Virtual Machine Hosting Tableau Server(Link opens in a new window).
- Tableau Server does not use all CPU cores
One or more of the following symptoms might occur when working with Tableau Server core-based licensing:
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When installing Tableau Server, the installer might show fewer cores than you would expect to see for the computer running Tableau Server.
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On the Licenses page on Tableau Server, the number of cores listed under Licenses in Use is less than you would expect to see.
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When you run
tsm licenses list
, Tableau Server might report fewer cores in use that you would expect to see.
For more information, see Not All Cores Recognized by Tableau Server(Link opens in a new window).
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