Tableau Support Programs


This content is part of Tableau Blueprint—a maturity framework allowing you to zoom in and improve how your organization uses data to drive impact. To begin your journey, take our assessment(Link opens in a new window).

If you need to open a case with Tableau Support, follow the steps in the Submitting a Case From the Webform Knowledge Base article.

Tableau Software offers three support levels to help meet the service needs of all customers.

  • Standard Support is included with a subscription purchase, the first year of a perpetual license or with Annual Maintenance Renewal after the first year of a perpetual license.
  • Extended Support enables your organization to avoid or reduce downtime and expedite the value of your investment through accelerated response times and the additional availability of 24 x 7 weekend support for critical P1 issues.
  • Premium Support provides complete, proactive account care you can rely on. Premium Support provides a comprehensive set of resources, extended availability, Root Cause Analyses, and the fastest response time to service issues. For more information, see Tableau Premium Support.

 

For more information, see Technical Support program levels.

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