Tableau Support Programs
This content is part of the Tableau Blueprint Methodology. Meet Tableau Blueprint(Link opens in a new window).
If you need to open a case with Tableau Support, follow the steps in the Submitting a Case From the Webform Knowledge Base article.
Tableau Software offers three support levels to help meet the service needs of all customers.
- Standard Support is included with a subscription purchase, the first year of a perpetual license or with Annual Maintenance Renewal after the first year of a perpetual license.
- Extended Support enables your organization to avoid or reduce downtime and expedite the value of your investment through accelerated response times and the additional availability of 24 x 7 weekend support for critical P1 issues.
- Premium Support provides complete, proactive account care you can rely on. Premium Support provides a comprehensive set of resources, extended availability, Root Cause Analyses, and the fastest response time to service issues. For more information, see Tableau Premium Support.